Staff members from the State Grid Jining Power Supply Company provide service to Shandong Shuihu Cultural Media. [Photo provided to chinadaily.com.cn]
On Oct 9, Lyu Changwen and Zhao Dengpan, two staff members from the State Grid Jining Power Supply Company, were checking power supply equipment to ensure a reliable electricity supply for two companies of Hengcheng Textile and Shuihu Printing in Yangying town, Liangshan county, Shandong province.
"As long as we call them, the staff members will come to help us solve the electricity problems," said the person in charge of Shuihu Printing.
The staff members also visit the company plant every month and conduct voluntary inspections of its electrical equipment and lines. They provide guidance for safe electricity use based on the company's needs.
On-site, Lyu and Zhao listened to their opinions and suggestions on power supply and quality services, while also encouraging them to use electricity at different peak times and assist enterprises in achieving high-quality development.
Liangshan county, which used to be a small inland county town in Shandong province, has grown into a port city connected to rivers and seas. The specialized automotive industry has been recognized as one of the Chinese specialized automotive industry bases.
The advanced publishing and printing industry gained the title of "Chinese Publishing Industry Base". The food processing industry has developed into a scale of 28 companies and 31 enterprises are now engaged in the textile and clothing industry.
As a part of the efforts to secure such high-quality development, State Grid Jining Power Supply Company established a customer manager contact mechanism. They focus on the practical actions to optimize the business environment, strengthen power supply and reduce energy costs.
They listen to the needs of enterprises, integrate multiple resources and provide a one-stop service, which has greatly improved the customer satisfaction rate and received positive feedback.
